30-DAY MONEY-BACK GUARANTEE

At NOREVRA, we want you to feel confident with every purchase. That's why eligible NOREVRA products are covered by our 30-Day Money-Back Guarantee.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must generally be:

In the same condition in which it was received
Unused or only reasonably inspected
Free from damage caused after delivery
Returned with included accessories, components, manuals, and original packaging when applicable
Accompanied by proof of purchase or your NOREVRA order number
Starting a Return

To request a return, contact NOREVRA through our Contact page or the customer-support email listed on our website.

Please include your:

Order number, name, email address used for the purchase, item you would like to return, and reason for the return.

Do not send a product back without first contacting us. We will provide return instructions if your return is approved.

Refunds

Once an eligible returned item has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method.

Processing times after a refund is issued may vary depending on your bank, credit-card provider, or payment service.

Original shipping charges, if any, are not refundable unless required by applicable law or the return resulted from an error by NOREVRA.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or you receive the incorrect item, contact us as soon as possible so we can review the issue.

We may request photographs or other information necessary to verify the problem and determine an appropriate resolution.

Return Shipping

Unless an item arrived damaged, defective, incorrect, or applicable law requires otherwise, customers may be responsible for return-shipping costs.

Shipping costs and other fees associated with an unauthorized return may not be reimbursed.

Non-Returnable Items

Certain products may not qualify for return when:

The product has been damaged through misuse or improper handling
Parts or accessories are missing
The item has been substantially altered or modified
The return request is submitted more than 30 days after delivery
The item was marked as final sale at the time of purchase

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection laws.

Cancellations

We process orders as quickly as possible. If you need to cancel or modify an order, contact us immediately.

We cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.

Lost or Missing Packages

If your tracking information shows an unusual delay or your package appears to be missing, contact us with your order number.

We will review the available shipping information and help determine the appropriate next steps.

Exchanges

If you need a different product, size, or variation, contact us before returning your original item.

Availability of replacements or exchanges is not guaranteed.

Questions about your order, return, or refund can be submitted through the Contact page on the NOREVRA website