SHIPPING
Shipping Policy
Last Updated: September 24, 2026
At NOREVRA, we aim to make your ordering experience simple and reliable. Please review the information below regarding processing, shipping, tracking, and delivery.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Processing times may be longer during holidays, high-volume periods, product launches, or other unexpected delays.
Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.
Estimated Shipping Times
Estimated delivery times are generally:
United States: 7–15 business days
Delivery times are estimates and are not guaranteed. Shipping times may vary depending on your location, carrier delays, weather, customs, holidays, or other circumstances outside of our control.
Tracking Your Order
When tracking information is available, it will be sent to the email address or phone number provided during checkout.
Please allow 2–5 business days for tracking information to update after receiving your shipping confirmation. In some cases, a package may already be moving through the carrier's network before tracking information appears.
Multiple Packages
Some orders may be shipped in separate packages depending on product availability and fulfillment location.
For example, if your order contains a NOREVRA heated product and a separate battery pack or accessory, the items may arrive at different times and may have separate tracking numbers.
Receiving one item before another does not necessarily mean an item is missing from your order.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
NOREVRA is not responsible for packages delivered to an incorrect address provided by the customer.
Lost, Delayed, or Stolen Packages
Once a package has been transferred to the shipping carrier, delays may occur that are outside of our control.
If your tracking information shows that your package was delivered but you cannot locate it, please check around your property, with household members, neighbors, or your local carrier.
If you believe your package has been lost in transit, please contact us and we will do our best to assist you in determining the next steps.
NOREVRA is not responsible for packages that are lost or stolen after being confirmed as delivered to the address provided at checkout.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible after delivery.
Please include your order number, a description of the issue, and clear photos or videos showing the item and its condition so we can review the issue.
Shipping Delays
Occasionally, orders may experience delays due to circumstances outside of our control, including severe weather, carrier disruptions, customs processing, holidays, high shipping volume, or other logistical issues.
We appreciate your patience if an unexpected delay occurs.
Questions About Your Order
If you have questions about shipping or the status of your order, please contact us through our Contact Us page.
Please include your order number so we can assist you as quickly as possible.
By placing an order with NOREVRA, you acknowledge that you have reviewed and agreed to this Shipping Policy.